Who is responsible for your information?
Freight Customs Clearance Ltd is the business responsible for deciding how personal information is used for the activities described here. The registered office is G18 8 Lombard Road, Lombard Business Park, Wimbledon, London, SW19 3TZ. Privacy and data enquiries can be sent to enquiries@freightcustomsclearance.co.uk.
Information we may collect
When you send an email enquiry, this may include your name, business contact details, employer or trading details, shipment references, transport information, invoices, packing information, goods descriptions and correspondence. Please do not send passports, payment-card details, passwords or unrelated sensitive personal information.
Current interactive tools
The quote wizard, document checklist and Ask FCC tool operate within your browser. Their contents are not automatically stored by the website. Choosing “Email enquiry” opens a pre-filled email addressed to enquiries@freightcustomsclearance.co.uk; information is sent only when you choose to send that email through your email service.
Why information may be used
- To respond to enquiries and prepare a requested service or quote.
- To take steps towards, perform or administer a contract.
- To coordinate customs, freight and transport instructions where authorised.
- To meet legal, regulatory, accounting, security and fraud-prevention obligations.
- To establish, exercise or defend legal claims.
The lawful basis will depend on the purpose and may include contract, legal obligation, legitimate interests or consent where consent is appropriate.
Sharing and international processing
Information may need to be shared with authorised customs representatives, carriers, ports, terminals, transport providers, professional advisers, technology suppliers, regulators or public authorities where relevant to the instruction or required by law. Before any AI service is introduced, this notice will identify the provider, information sent and applicable safeguards.
Retention and security
Information will be retained only for as long as required for the instruction, legal and tax obligations, dispute handling, security and legitimate business records. Retention periods will be documented by record type before direct enquiry storage is enabled. Reasonable organisational and technical controls will be used, but no internet transmission can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict information, object to processing, receive portable information and withdraw consent. You can also complain to the Information Commissioner’s Office. Requests can be emailed to enquiries@freightcustomsclearance.co.uk or sent to the registered office.
Keeping this notice updated
This notice reflects the website’s current operation. It will be reviewed and updated if direct form submission, analytics, file uploads, customer portals, AI processing or new service providers are introduced.