Practical overview
What a prepared movement looks like.
Import clearance works best when the commercial, transport and commodity information is checked as one file. Our role is to identify missing information early, coordinate the customs process and make the next action clear when a query or hold occurs.
Build an enquiry ↗Information to prepare
The importer should be identifiable, the goods should be described in commercial—not vague—language, and the declared value should be supported by the transaction documents.
- Commercial invoice and packing list
- Bill of lading, air waybill or road transport document
- Commodity code and product specification
- Origin evidence, licences or certificates where relevant
- Importer details, EORI and VAT arrangements
Before the goods arrive
A pre-arrival review helps uncover inconsistencies between the invoice, packing list, transport record and intended customs treatment. It also gives the importer time to resolve classification, valuation or licence questions before storage and equipment costs begin.
- Confirm the port and expected arrival
- Match packages, weights and values
- Agree who is responsible for each instruction
- Prepare for possible customs questions
From response to release
Customs acceptance is only one part of the handover. Carrier, terminal and transport status may also need to align before the cargo can move. We communicate the customs position and the remaining operational action separately so the release is easier to coordinate.
Can import clearance begin before arrival?+
Yes. Early document review and preparation are encouraged.
Does a commodity code affect duty?+
Yes. It can affect duty, VAT treatment, measures and documentary requirements, so the final code needs careful verification.
Can you support container imports?+
Yes, particularly for movements through London Gateway, Tilbury and Felixstowe.